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Versa syncing issues

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‎05-25-2018 11:55 - last edited on ‎05-27-2018 05:14 by Moderator Alum

‎05-25-2018 11:55 - last edited on ‎05-27-2018 05:14 by Moderator Alum

I cannot get my Versa to sync. I got it to work the first time and it worked until it's first charge and now nothing. It says it cannot find my Versa when it is literally sitting on the phone ... I am becoming super frustrated and contemplating returning it.

 

 

Moderator edit: subject for clarity

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‎05-27-2018 05:15 - last edited on ‎10-28-2025 09:30 by Fitbit Moderator

‎05-27-2018 05:15 - last edited on ‎10-28-2025 09:30 by Fitbit Moderator

A warm welcome to the Community @SaraB1206.

I am sorry to hear that your Versa isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provided there.

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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