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Versa syncing issues

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‎05-31-2018 13:48 - last edited on ‎06-03-2018 05:42 by Moderator Alum

‎05-31-2018 13:48 - last edited on ‎06-03-2018 05:42 by Moderator Alum

Very disappointing experience. I had the watch for over a month. The band broke twice (Fitbit did send me new ones). I had problems syncing with my Bluetooth. I spent much time chatting, phone calls, and going to Geek Squad to resolve all the issues. The final straw, the watch stopped syncing with the app. For over a week. I returned. So sad .. I thought it would be a great product.

 

 

Moderator edit: subject for clarity

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‎06-03-2018 05:43

‎06-03-2018 05:43

A warm welcome to the Forums @SunsetRunner.

 

Thanks for troubleshooting this by yourself. I am sorry to hear about the issues you experiencing with your Versa and to hear that you returned it. If in the future there is something we can help you with, do not hesitate to post it.

 

Keep the stepping up. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-03-2018 10:38

In response to AlejandraFitbit

‎06-03-2018 10:38

I did not trouble shoot problems by myself. I spent countless hours on the phone, e chatting with your staff I also went to Geek Squad. I think the phone was defective.

Kate Moynahan.

Sent From My IPad
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