Versa syncing issues

[Tidice]

I have been having issues syncing my Versa since I received it on Saturday. Nothing will sync all day except my steps, floors, and burned calories. The next day, all of my data is gone. I have tried all the suggestions: factory reset, signing out and back in to the app, deleting and reinstalling the app ... the problem still exists. Is this an iPhone X issue of the Versa’s issue?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Tidice.

Thanks for troubleshooting this by yourself. If your Versa isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[Tidice]

I’ve done all of those steps. It started syncing again for about two days, and now it’s back to not working. I shouldn’t have to troubleshoot my Fitbit & app every week.

[AlejandraFitbit]

Thanks for the update @Tidice.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else.