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Versa syncing issues

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‎09-11-2018 12:35 - last edited on ‎09-12-2018 05:27 by Moderator Alum

‎09-11-2018 12:35 - last edited on ‎09-12-2018 05:27 by Moderator Alum

I thought I would add my name to a long list of others not syncing and time showing as off. 

 

I bought my Versa for my wife on pre-order. That pre-order was so mismanaged that my Versa's arrived well after stores had stock and retail customers had in their hand.

 

Now, since purchasing, I have had flawless operation until this last month. So I will assume I will get the lengthy list of recommended ways of band-aiding this, which has been done exhaustively. I will assume I will get a lengthy list of recommended fixes for this, that I have done exhaustively as well. At which point I will have no recourse but to throw my new Versa away, since mine is well over 45 days old and there seems no recourse to return these for repair as the repaired units fail as well?

 

So like a pre-order that the company won't stand behind they will also not stand behind an obvious problem?

 

 

Moderator edit: subject for clarity

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‎09-12-2018 05:28

‎09-12-2018 05:28

It's great to see new faces @RLKIII, welcome.

 

I appreciate all the efforts in trying to fix this issue. If you are having syncing problems, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there. Once your watch syncs, the time will correct itself.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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