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Versa syncs intermittently

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‎08-04-2018 03:52

‎08-04-2018 03:52

Versa syncs intermittently to my Huawei P20 lite. Bought the versa two days back. Have to restart continuously to get it to sync. Notifications work and sync works until I am away from my phone, after that notification and sync stops. I have to restart my phone and watch. I also have to upair the device from my phone. This is very frustrating. I am very close to returning the device. 

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‎08-04-2018 05:17

‎08-04-2018 05:17

The problem is with your phone. Fitbit say:

 

"Due to Bluetooth issues that prevent Huawei Lite models, including P8 and P9 Lite, from syncing with some devices, like Fitbit devices, our products are not compatible with these mobile phones."

 

taken from: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

 

Returning it might well be your best option.

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