Versa today stats won’t show up.

[Odarley]

When I swipe up from the bottom nothing happens. How do I get my today stats to show up. I’ve been experience lots of trouble with trying to download the update. Just got the Fitbit 3 days ago and I’ve spoken to 2 representatives and finally get to use it but it’s not all working. Please help! Thanks

[AlejandraFitbit]

Welcome to the Forums @Odarley.

Have you tried to restart your Versa? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

[clairemac20]

I have the same problem and have tried this but it makes no difference

[Sarah1805]

Hi, I’m also unable to see my today stats, this is after updating my Fitbit versa. I’ve restarted it a couple of times but it still isn’t working 

[clairemac20]

Fitbit support have come back to me to say they are aware of the problem and are looking into it. I suppose we just need to watch this space for now 

[Fat2Fit_1978]

My stats are not showing anymore on my fitbit versa. I was able to do yesterday before I did the latest firmware update. Can someone help to fix this problem? Thank you!

[Chloelukoshield]

Hi everyone, 

I'm experiencing the same issues. Everything was working fine yesterday. 

Thanks for any suggestions 

[Marrrmaduke · Accepted solution]

X-posting my answer here:

Today app needs an update. Try checking if there's update for Today app in your Fitbit mobile app (make sure you're running the recent version). If yes, that's great, update. If not plug your tracker for a couple of hours in the charger. It should update the Today app eventually by itself (usually within a few hours).

[Bepstein724]

Hi all! 

I had the same problem - I tried re-setting my versa multiple times, plugged it in to the charger overnight, shut down my phone and app to restart everything - nothing worked. 

BUT I FIGURED IT OUT! If you have an iPhone and did the update on your versa, you also have to update the Fitbit app itself through the App Store. I updated the Fitbit app (update from 12/10) and it took a few minutes to fully update the ‘Today’ app within the Fitbit app, but once 'today’ installed fully in the Fitbit app (I had to manually start the installation) it was back!! It immediately showed back up in the app and on my versa. Woohoo!

Hope this helps!!! 

[clairemac20]

Thank you for your response. I updated the app and all now appears to be working again!

[Fat2Fit_1978]

Does it work for android also?

[Bepstein724]

Hi! I’m not sure if it works for Android, I have an iPhone. It’s probably worth a try though! If you do try and it works, please let us know. 🙂

[Bepstein724]

Yay!!! I’m glad it worked! 

[Fat2Fit_1978]

I updated my fitbit app thru my play store app and still not working ugh.
Please someone help me out. I order my watch thru Amazon wtf.

[Marrrmaduke]

@Fat2Fit_1978 by stats on your Versa, do you mean they are not displayed:

- on the main versas screen aka clockface

- in the today app (swipe up on the main screen to access)?

Or perhaps, you share the common issue of not being able to open Today app on your Versa? If by any chase you meant stats on the clockface, it means your clockface needs an update as it is not compatible. Change the clockface to resolve this issue.

[SuzMordsith]

This drove me crazy. 

I deleted versa from my app and 're added it. Worked 

[LLKiefer]

Still not showing daily stats again. I’m tried of the game playing with it.

[Sandy1962]

This also happened to me I reset my Versa 3 and got everything back

[ScarlettTavasc]

For Android all you have to do is go to the watch settings on actual watch and shut down. For versa 3 at least, I'm not sure the others. Nothing to do with phone.