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Versa touch screen not working

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‎07-05-2020 08:18

‎07-05-2020 08:18

My screen is not working. Not damaged, I have synced to iPhone XR and done a factory reset. Can you help please!

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‎07-06-2020 06:00 - edited ‎10-12-2023 02:58

‎07-06-2020 06:00 - edited ‎10-12-2023 02:58

Hi there @Mbrunsdon, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's touch screen behavior. I appreciate you've taken the time to troubleshoot the screen prior to posting here.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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