Versa touch screen won't respond

[Cutelyn]

Hi, I just gotten my versa for Mother's day. Few days ago my screen started malfunctioning. I can't tap it. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Cutelyn, welcome to the Community Forums. I'm sorry to hear that your Versa's screen stopped working properly since a few days ago. I'll be glad to help you with this.

In order to fix the issue with the screen not responding, please try the steps below:

1. Please restart your watch by following the steps from this help article: How do I restart my Fitbit device?
2. If the restart doesn't work, please check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry about the screen not working during this process.

Give this a go and let me know how it goes. 

[Cutelyn]

Thanks for getting back to me. When I press the button to turn it off. It is doing a lot of crazy stuff and it not turning off. 

[MarreFitbit]

Hi there @Cutelyn, thanks for getting back and for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.