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Versa touchscreen not responding.

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‎07-23-2019 18:46 - last edited on ‎07-24-2019 11:43 by Fitbit Moderator

‎07-23-2019 18:46 - last edited on ‎07-24-2019 11:43 by Fitbit Moderator

My daughter has a versa and the touchscreen had stopped responding weeks ago. She was only able to use it as a watch. Last night she asked if I could change the clock from a winter clock to something a little more seasonal. 

 

I purchased a new clock face for her and realized the the touchscreen would not respond.  I tried the factory reset like it was recommended, but could not reset the device.

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 11:42

‎07-24-2019 11:42

@GiannaR31 welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Versa since the touchscreen is not working properly and a factory reset can't be performed.

 

Please try a regular restart. To do so, please follow the steps listed in this help article. After this, check out if the touchscreen works properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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