Versa touchscreen stopped responding

[andradam]

Hi everyone,

I've updated my Versa and after a while I started observing that my touchscreen didn't work from time to time to the point of it not working at all. I've already tried to factory reset my Versa, but it didn't work. I've also tried to set it up using other devices without any luck. Does anyone know how to fix it?

Thanks,

Andrada

[LiliyaFitbit]

Welcome to the Fitbit Community, @andradam. 

I appreciate your participation in the Forums and sharing that your Versa touchscreen stopped responding. Thank you for your troubleshooting efforts, I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.