help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa tracked a lot of steps while not being worn

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-02-2018 15:30 - last edited on ‎12-03-2018 09:52 by Moderator Alum

‎12-02-2018 15:30 - last edited on ‎12-03-2018 09:52 by Moderator Alum

I’ve had the versa for about 5 months and it’s been working very well, but for some reason when I woke up and took it out of the charger to put it on it said I already have walked 37,000 steps? That’s literally impossible, the steps always reset and my versa has never done anything like this before. How do I fix it?

 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎12-02-2018 16:02

‎12-02-2018 16:02

That can happen if you have set it somewhere subject to vibrations, getting interpreted as steps.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎12-03-2018 09:50

In response to JohnnyRow

‎12-03-2018 09:50

Hey @evermore1, let me give you a warm welcome to the Fitbit forums! As @JohnnyRow mentioned, if your Versa was left close to a fan or anything else that is vibrating on the same surface, it will record those vibrations as steps, so please place it on a different surface. I'm pretty sure that the issue won't happen again. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
Best Answer
0 Votes