Versa undercounting steps and floors

[LB52]

My Versa is still undercounting my steps and floors. 

I swing my arms, reset, WiFi sync with the same issue. Some days are ok, others not so much. 

I switch out and use my Blaze because I’m tired of realizing that I’m not going to make my daily goal because my normal steps weren’t counted. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @LB52. I am sorry for the delayed response.

I understand your concern regarding your Fitbit Versa tracking your steps and floors accurately. If you feel that your step count is inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist setting is set to non-dominant as it increases the sensitivity of step counting and should reduce any under counting of steps.(For more information, see Does the wrist I wear my device on affect accuracy?)
• Your height (For more information, see How do I manage my Fitbit profile?)

Your device uses both an accelerometer and altimeter to track floors, and registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet. Because the device looks for continuous motion, pausing when you go up a flight of stairs can cause the device to not count the floor. There are also other reasons which could affect floors tracking - not all flights are the same height or distance, so if the flight you climbed is less than 10 feet you may find that the device's floor count doesn't exactly match how many floors you climbed. Exposure to excess moisture can also cause result in fewer floors. 

If you haven't done so, I'd like you to restart your watch as described in this help article. This will refresh your device internally.

Let me know how it goes, I'll be around!