Versa update and WiFi issues

[Bfarley]

I have been testing for 3 days to connect my Versa to our home network. We have restarted Versa, router, phone, and adjusted settings for WiFi still no luck.

Versa has started updating over Bluetooth multiple times and never completes always seems to fail somewhere in the 90% range. We have read multiple threads, posts, and suggestions for correcting this issue with absolutely no luck what so ever. Believing at this point we just need to return this product and make a different choice for our needs.

We have owned several Fitbit products and never experienced this type of struggle to even use the product. Glad we only purchased one I stead of the two needed. If anybody has any type of suggestion for connecting or updating please share. Our phones are S7 (connects to Bluetooth no issue) and our home network is Xfinity and we have been trying to use the 2.4 to connect with all WiFi types enabled. Thanks for your time.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Bfarley, a warm welcome to the Community.

Thanks for troubleshooting this by yourself. I am sorry to hear about the issue you are experiencing in the update process and recommend trying the following:

1. Restart your watch
2. Remove the watch from the Fitbit app
3. "Forget" the watch from your phone's Bluetooth settings (along with any other Fitbit devices)
4. Try to update again.

About the WiFi, follow the instructions in the help article Why won't my Fitbit watch connect to Wi-Fi?.

Let me know the outcome.