Versa vibration and notifications issues

[Hammer80]

Can I get some help with receiving notifications please? My Versa isn't vibrating and 9 times out of 10 messages aren't even being displayed. Its only worked for about 2 days out of the 8 I've had it. I've tried everything and am very close to returning it as was mainly bought so i had notifications at work.

Moderator edit: subject for clarity

[Darlynn1995]

Sounds exactly like the issue I'm having too.  Fitbit needs to get a fix for this, it's not a cheap watch.  

[Hammer80]

I feel the same. Not happy tbh. I also have trouble with my heart rate too. Most of the day i get no reading. Starting to get really frustrated 😖

[AlejandraFitbit]

It's great to see you here @Hammer80 and @Darlynn1995 welcome to the Community.

If your watches aren't vibrating, I recommend restarting them. Now about the notifications, take a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[Hammer80]

All of the above has been tried. When i restart it works for about half a day and then stops again.

Not sure what is going on?

Many thanks.

[AlejandraFitbit]

Thanks for the update @Hammer80.

Since instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Catch you later. 

[Hammer80]

Thanks you. I did have a whole day yesterday where it worked but this morning its not working again 😖

[AlejandraFitbit]

I appreciate the update @Hammer80. As mentioned in my previous post, you case has been escalated and you should be receiving news from our support team soon. I hope this gets resolved.

Catch you later. 

[Hammer80]

Hi. @AlejandraFitbit Could i ask how much longer it will take to be contacted? Still not heard anything and now no heartbeat since sunday.

Many thanks.

[AlejandraFitbit]

Thanks for your participation in the Community @Hammer80. Have you checked your spam folder? If you haven't, I recommend checking your mail folders and see if a reply is there.

See you around. 

[Darlynn1995]

Thanks for your help, I got it working.

[Lenabette]

Hey therea 

I just purchased the versa yesterday,  upgrading from a charge 2 which at least showed I had text messages.  I have a galaxy s8+ and the most updated version of the fitbit app (2.83) and it still wont show me any notifications from message plus. I saw older post saying this issue was resolved but it seems to have resurfaced  is there a new fix in the works?

[AlejandraFitbit]

Thanks for the update @Darlynn1995, I am glad to hear that your notifications issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

@Lenabette it's great to welcome you. I would like to know if you have followed the instructions I provided in my previous post? If you haven't, I recommend taking a look at it and follow the steps provide.

Keep me posted. 

[Lenabette]

I did follow those instructions. I first reatsetrd my Fitbit and phone. I then reset the bluetooth connection as well as confirming the notifications are on.  I receive alerts from every other app but message+  Please advise on any other possible fixes  

[Hammer80]

Did you sort your notifications out. 

[Lenabette]

I didnt.  I ended up returning mine. It wasnt worth it to not have the ability to have message notifications  I just reverted back to my charge 2 which at least shows when I have messages