Versa watch face stopped displaying step count

[AmyPie]

My Versa is showing '0' step count on the watch face. This is since yesterday afternoon - it had worked in morning, I  think it went to '0' after I charged it.

If i swipe up to go into the detailed stats it shows correct step count, also it's correct in the app (android).

I have tried restarting the watch and also shutdown & turn on, but no change.

How can I get the step count back on my watch face??

[Ozzie65]

Hi @AmyPie - I'd start with simply restarting your tracker. Follow the link below and let us know if this does not help.

https://help.fitbit.com/articles/en_US/Help_article/1186

[smlevorse]

I'm having the same issue. Restarting my watch did not change anything. 

[AmyPie]

Thanks but no, restarting does not help, I had already done that. I have tried restarting the watch (3 times now) and also shutdown & turn on, but no change.

[smlevorse]

I'm having the same issue. Restarting my watch did not change anything. I just went to see if changing the clock face would fix it, and it turned out three clock face I was using needed an update. After that it worked. 

[AmyPie]

Brilliant! Fixed it - Slightly long winded version of what you suggested, but i hadn't thought of trying that.

When I went into clock face there was no update, but it displayed a DIFFERENT clock face under "My Clock" than what was actually on the watch... Then insisted I had to  "complete installation" which changed my watch to this different clock face.  So then I searched through and found the one I want/previously had and installed it as if from scratch... And it works!

Thanks v much!