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Versa display corrupted

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‎10-17-2018 21:11 - last edited on ‎10-18-2018 09:46 by Moderator Alum

‎10-17-2018 21:11 - last edited on ‎10-18-2018 09:46 by Moderator Alum

My Versa screen suddenly started glitching and now it’s to the point where you can barely see anything on the screen. I’ve tried everything, even a factory reset and nothing helps.

 

 

Moderator edit: subject for clarity

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‎10-17-2018 23:49

‎10-17-2018 23:49

It sounds as if you need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-18-2018 09:52

‎10-18-2018 09:52

Hey @Sierra333, welcome to the Community and @NellyG thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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