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Versa wifi issues - its going back to the shop

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‎04-29-2018 02:00

‎04-29-2018 02:00

Bought my new Versa yesterday.  Really excited tooown this watch having bought it  to upgrade from my Charge 2.

 

unfortunately, after hours of trying, still cant get if to connect to my home wifi, so it is going back to the shop. 

 

Total sh**e.  

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2 REPLIES 2

‎04-29-2018 09:08

‎04-29-2018 09:08

Same here, just picked it up today, it can't find the wifi on my phone (Samsung). I've purchased because my Charge HR stopped syncing 2 weeks ago, after many emails to fitbit I decided that it was time anyway for a new device as my charge was over 2 years old. The versa looks great but if I can't get it working it's going back and I'm definitely not buying another fitbit!!

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‎05-01-2018 08:58

In response to SunsetRunner

‎05-01-2018 08:58

Thank you for your response.  I am glad I am not the only one having a meltdown over this.

 

I resorted one more time and tried again last night (Mon 30 April).  I deleted everything, the app, reset the watch using factory settings, switched off and on my home wifi and my mobile.  It then downloaded the app again, and said that there was a firmware update needed so I set it to down load that.  It took a while, but then it loaded and HEY PRESTO since then, my Versa appears to be working.  The app has frozen a couple of time but I turned my mobile off and on and it cleared it. 

 

I haven't tried to add music or my Bluetooth headphones yet but otherwise things seem to be a lot better.

 

Hope people who are having issues have the same luck as this is a lovely piece of kit when it works!

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