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Versa will not charge

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‎07-14-2020 18:35 - last edited on ‎07-15-2020 14:46 by Fitbit Moderator

‎07-14-2020 18:35 - last edited on ‎07-15-2020 14:46 by Fitbit Moderator

I have two Fitbit Versas that I purchased in November 2019, one for my daughter and one for myself. Neither one will start, no matter how long I charge it. Both chargers are working fine, and I have tried to reset each Versa with no result. Searching through the posts here it seems to be a common problem. Can you please advise? I mean I haven't even had them for a year!

 

Moderator Edit: Clarified subject

 

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‎07-15-2020 14:46

‎07-15-2020 14:46

Hi @MaryKate15, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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