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Versa will not hold a charge

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‎11-04-2018 13:43 - last edited on ‎11-07-2018 09:21 by Moderator Alum

‎11-04-2018 13:43 - last edited on ‎11-07-2018 09:21 by Moderator Alum

My Versa will not hold a charge. Charged last night was dead before 8am. Charged this morning and is already at 50%. What is causing this issue?

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎11-04-2018 17:59

‎11-04-2018 17:59

Try restarting it several times and fully charge it (make sure it goes to 100%) and see if that improves it. If not, do a Factory Reset (settings app on rhe watch and scroll down to About). If it is still no better you will need to contact Support (link in my signature).

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-07-2018 09:22

‎11-07-2018 09:22

Welcome to the Forums @Friend2pyrs and @NellyG thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you a solution.

 

Let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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