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Versa Not calculating Data on screen

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‎11-06-2018 07:39

‎11-06-2018 07:39

Bpm- Null

Calories 0

Steps 0

 

But the app is showing all correct information. Tried turning it on and off. 

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3 REPLIES 3

‎11-06-2018 09:46

‎11-06-2018 09:46

Welcome to Fitbit.

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‎11-06-2018 11:15

‎11-06-2018 11:15

@Ashleydain Try rebooting Versa several times in a row by holding left and bottom right button at the same time. If this doesn't help, perform hard/factory reset (restoring to factory defaults). If you're performing factory reset, make sure to sync your tracker first as the hard reset will wipe your versa .

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-07-2018 11:12

In response to Marrrmaduke

‎11-07-2018 11:12

Hey @Ashleydain, let me give you a warm welcome to the Community! If restarting the Versa as  @Marrrmaduke suggested you didn't work or the Factory reset, I'd like you to try to set up your Versa a new device. Take a look at the instructions in this help article to do so. 

 

@GreginJaxFL, I hope you are doin' fine! Let me know if you have questions or comments. 

 

Keep me updated! 

Heydy | Community Moderator, Fitbit
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