Fitbit versa not turning on

[Tandon]

 Hi I have my fitbit versa around 4-5 months now and it had never gone blank. Just yesterday when i woke up and checked the time it was completely black and not showing any screens. I thought the battery is over and charged it and got no response. I even tried pressing the left and lower right buttons to turn it on that also didn't worked. I don't know whats wrong with it. Please help

[Marrrmaduke]

@Tandon Try to perform factory reset:

1. Hold all 3 buttons for about 15 seconds, until the Fitbit logo appears.
2. When the Fitbit logo disappears release the Bottom Right button, then keep holding the Left and Top Right button until you feel a strong vibration. This indicates the factory reset was initiated. This process may take several seconds, and eventually, the static logo will appear and the device will boot the image on the factory slot (Says go to Fitbit.com/setup). If you fail to release the 'Bottom Right button' in time, or otherwise don't follow the procedure the static logo will reappear quickly and boot without factory reset.

[Tandon]

It’s still not turning on, ☹️☹️☹️

[HeydyF]

Hey @Tandon, welcome to the Community! If your Versa is not turning on and won't even charge, I'd like you to take a look at the tips in this help article: Why isn't my battery charging? To make it charge. If still not turning on, let me know. I will continue assisting you. 

Thanks for your help @Marrrmaduke! 

I'll be around! 

[Marrrmaduke]

@Tandon I recommend following @HeydyF advice and contacting the customer support. Good luck!