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Versa will not sync

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‎05-30-2018 09:30 - last edited on ‎05-31-2018 04:36 by Moderator Alum

‎05-30-2018 09:30 - last edited on ‎05-31-2018 04:36 by Moderator Alum

For the bast 4 days, my Versa will not sync with my phone app. It is tracking everything properly on the watch, but when I check the app, it shows nothing. No sleep, no steps, no activity, just a calorie burn. I have charged the watch, restarted the watch (several times), and uninstalled/re-installed the app. The watch will not sync. It just seems that my phone cannot connect with the watch. I was having similar issues with the firmware update - which finally went through eventually (about a day later) and now this problem.

 

 

Moderator edit: subject for clarity

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‎05-31-2018 04:37 - last edited on ‎05-27-2025 05:08 by Fitbit Moderator

‎05-31-2018 04:37 - last edited on ‎05-27-2025 05:08 by Fitbit Moderator

Hey @awinter723, a warm welcome to the Community.

Thanks for troubleshooting this by yourself. If your Versa isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provided there.

I hope this helps, let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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