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Versa will not sync

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‎06-02-2018 23:05 - last edited on ‎06-03-2018 05:55 by Moderator Alum

‎06-02-2018 23:05 - last edited on ‎06-03-2018 05:55 by Moderator Alum

Hi, I have had my Versa for nearly a week now, throughout the day it syncs with my mobile without a problem. However, every morning I have to reset my Versa so that it syncs to my mobile! Can anyone please help me with this issue? Thanks.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎06-03-2018 05:56

‎06-03-2018 05:56

Hey @Davyboy16, a warm welcome to the Community.

 

Thanks for troubleshooting this by yourself. If your watch isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-03-2018 06:13

In response to AlejandraFitbit

‎06-03-2018 06:13

I am having the same issue .

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‎06-04-2018 04:01

In response to noahalan

‎06-04-2018 04:01

It's great to see you around @noahalan. I would like to know if you have tried the instructions I provided in my previous post? If you haven't, please take a look at ti and follow the steps there.

 

Let me know how it goes. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎06-04-2018 04:44

In response to AlejandraFitbit

‎06-04-2018 04:44

I deleted my Alta from my account and it works fine now

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