help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa will not sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2019 20:23 - last edited on ‎08-26-2019 07:40 by Fitbit Moderator

‎08-24-2019 20:23 - last edited on ‎08-26-2019 07:40 by Fitbit Moderator

Did a factory reset on my reset due to time wasnt correct and was not receiving notifications!! Now will not sync. Deleted and reinstalled ap but its not working.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-25-2019 02:29 - last edited on ‎08-26-2019 07:36 by Fitbit Moderator

‎08-25-2019 02:29 - last edited on ‎08-26-2019 07:36 by Fitbit Moderator

Email Fitbit support. They’ll help. All the best. T

Best Answer
0 Votes

‎08-26-2019 07:40

In response to TJBlaze

‎08-26-2019 07:40

@SunsetRunner it's great to see you in our Fitbit Community! I'm sorry for the late response. However, regarding the syncing issues that your Versa is experiencing, I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Once you've tried those steps, monitor your Versa and see if the issue get fixed.

 

Thank you for your help @TJBlaze.

 

I'll be around if more assistance is needed! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎08-26-2019 12:50

‎08-26-2019 12:50

Versa syncing issues after update 

 

you need to read the posting above.. It's the Update that went out from Fitbit, Not your Versa.  People are not happy but in this posting, your going to see what some have tried and worked and what others have tried and has not worked. 

 

Good luck

Best Answer
0 Votes