Versa will not track infomation

[Wgpalma]

Versa will not track steps, distance, and calories.  It just reads 0 zero. But the app receives the proper data. 

[JuanJoFitbit]

@Wgpalma It's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not tracking your stats. The odd part is that the data gets synced to your Dashboard properly. I think that this issue can be fixed by restarting your tracker. Please follow the restart process as described in this help article. This will refresh your tracker internally.

Once you've done this, monitor your Versa and see if it displays your stats as it should.

Keep me posted on the outcome! 

[Wgpalma · Accepted solution]

Hello Fitbit,
I have followed your instructions on turning off the watch and restarting. This however did NOT work. I too am confused as the Fitbit app is picking up the data from watch yet the watch is reading zeros throughout.
So it appears that it is communicating with the app via my iPhone.
Please help,
Bill

[Hoppy59]

Charge 3 forum 😀

[Wgpalma]

Tried the restart.  Tracker still null on data. But data is registering on app. Received texts and calls on Versa  

[JuanJoFitbit]

@Wgpalma Thank you for getting back! Since the issue persists even though you have restarted your Versa, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

@Hoppy59 Thank you for bringing this to our attention! I have moved this thread to the Versa board in order to keep the Community organized.

I'll be around if you need more assistance!