Versa will not turn on

[Kerry452]

 despite being fully charged my Fitbit Versa will not turn on. Occasionally it has a moment and works but then dies again. I have tried resetting by holding buttons this did not have any effect. I have tried draining the battery completely and recharging to full - it shows full battery on my app but will not turn on. Please help - I am missing it so much!

Thanks

Kerry

Moderator edit: format

[DavideFitbit]

Hello @Kerry452, welcome to the Fitbit Community forums. 

Thank you for sharing all this information about the experience you've had with your Versa that is not turning on and for confirming that you already tried to restart the watch. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[jmullholand]

I am also having the same issue. When I press on the side button or tap, nothing happens. I can see the date and today on the second screen, but that's it! Help please!

Thanks

Jen

Moderator edit: format

[jmullholand]

It just turned back on! All good. thanks!

[DavideFitbit]

Hello @jmullholand, sorry for the late reply. 

That's great news, it's good to new this was resolved for you. 

Let me know if you have further questions.