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Versa with blank screen

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‎09-01-2019 12:13 - last edited on ‎01-14-2022 11:32 by Moderator Alum

‎09-01-2019 12:13 - last edited on ‎01-14-2022 11:32 by Moderator Alum

My Fitbit Versa died, tried to charge it just got blank screen.

done everything the community suggests but nothing works.

ive had it on charge for 24hours no joy,

cant switch it in to switch it of to try to reset it. Help please

 

 


Moderator edit: subject updated for clarity

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‎09-01-2019 22:02

‎09-01-2019 22:02

Hello @Meg1107rose it sounds like there may be one step suggested that has not been tried. Have you contacted Fitbit yet? 

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‎09-01-2019 23:01

In response to Rich_Laue

‎09-01-2019 23:01

Hi, not yet but tried everything the community advised they are my last resort.thanks

Sent from my iPhone
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‎09-01-2019 23:21

In response to Meg1107rose

‎09-01-2019 23:21

When it comes to a hardware issue with a Fitbit tracker. There are 3 things that can be tried. 

  • A software restart 
  • A shutdown, you say that you can not do this. 
  • Contact Fitbit. 
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