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Versa won't charge

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‎11-05-2019 00:06

‎11-05-2019 00:06

My battery is completely dead, I have tried charging overnight, but nothing, pressed and held down buttons, made sure no dust or debris on charger pins, changed plugs.  Versa is only 2 months old.  Any suggestions please?

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‎11-05-2019 11:09

‎11-05-2019 11:09

Contact Customer Support.

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‎11-06-2019 09:03

In response to SunsetRunner

‎11-06-2019 09:03

@CharlotteScully, welcome to our Fitbit Community! Regarding the charging issues that your Versa 2 is experiencing, I appreciate the time spent trying the troubleshooting steps that you mentioned above.

 

I was able to get in touch with our Support team and was told that you contacted them via email as @SunsetRunner advised. Please try the instructions that they provided and reply to their email in case the issue persists. They will be glad to assist you and follow up accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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