Versa won't charge

[TsubasaDerrick]

My fitbit versa has been dead for the past 3 days. Tried very means to troubleshoot,  place the watch on charge for 1 entire day still, the watch just dun on back. 

Is less than 2 years old.

Any advise please?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @TsubasaDerrick, welcome to the Community Forums. Thanks for the details provided in your post about your Versa that is not charging. I appreciate you've taken the time to troubleshoot your watch prior to posting here.

As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted.

[TsubasaDerrick]

Hi,

I had done the necessary cleaning as per advise.

However, my fitbits versa still not turning on.

Is less than 2 years old.

[MarreFitbit]

Hi there @TsubasaDerrick. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.