Versa won't charge

[1Active81]

My watch died, and I placed it on the charger almost immediately. To my surprise, it never charged. I cannot get a read (0%) or charging notice on it. I have tried cleaning the metal area, using different wall ports,and nothing is working. I did do the update a couple days ago and my watch glitched for a few minutes. Please help if possible.

[DavideFitbit]

Hello @1Active81, welcome to the Fitbit Community forums.  

Thank you for all the details that you've provided regarding the battery of your Versa watch that is not charging and for sharing the steps that you already tried. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[Jenjen7885]

I am having the same problem. Please help me 

[Jbbrown780]

I am having the same problem.  Please let me know what can be done.

[Hakeber77]

I’m having the same problem. I tried everything. The charger works (husband tested it), so it’s the watch.

[Smorgan-white]

I am having the same problem.  Please help.

[1Active81]

Because my watch is no longer under warranty, I was only offered 25% off the purchase price of another watch. No solution unfortunately...

[StaceySchneider]

I am having the same problem.  Is there any help you can be?

[Heath10]

What should I do as my chargers all work, the fitbit is clean and yet it says its on 0% in red but isn't charging

i can not reset as the logo won't appear as there is no power? 

[DavideFitbit]

Hello everyone @Jenjen7885 @Hakeber77 @Smorgan-white @Heath10 , and welcome to the new users in the Fitbit Community forums. 

Thank you for the information provided regarding your Versa watch that is not charging. If this is related to the battery, please make sure that you've followed the steps provided in this article.

If the device is charging, but the screen is completely black, please check  that you've also completed the restart procedure described here. 

@1Active81, I'm very sorry to see that you've experienced this problem with the Versa not charging and that it wasn't possible to obtain a replacement. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

@StaceySchneider @Jbbrown780, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Please keep me posted on the outcome.

[Kholter]

I am also having the same problem. I got a notification that my battery was low yesterday and I forgot to charge it. I plugged it in this morning and it is dead. Nothing working. 

[Rosty]

I'm having the same problem, ik just won't charge. All is clean and i've tried several adaptors but nothing works. I just bought it so should I send it back for replacement?

[SunsetRunner]

My versa does this morning too, will not charge at all.

[TRD77]

Mine is doing that same thing. So frustrating. Only 6 months old. I could charge it, but as soon as I took it off the charger it depleted the charge in seconds

[StaceySchneider]

Hold down the left button and the bottom right button for 20 secs. If all goes well, you should get the Fitbit symbol. Then put ir on the charger for addy least a half hour. That's what I was instructed to do, and it worked.

[SunsetRunner]

I was just told that too, but now the time is 3 hours behind!Sent from Samsung Mobile on O2

[TRD77]

My versa is the lite version and has no bottom button

[Travelingurl07]

I keep getting a message about power source not strong enough. But when my sister uses my charger it works just fine.

[StaceySchneider]

Mine was a whole day behind, but once it synced fully with my phone, it fixed itself. If it doesn't soon, I'd trying restarting your phone so that the bluetooth setting fully resets.

[SunsetRunner]

Its sorted now, blooming thing. Took a while to sync but got there in the end.Sent from Samsung Mobile on O2