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Versa won't charge

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‎09-25-2020 03:06 - last edited on ‎09-25-2020 13:21 by Fitbit Moderator

‎09-25-2020 03:06 - last edited on ‎09-25-2020 13:21 by Fitbit Moderator

My Fitbit Versa just will not Charge up, have tried Cleaning the Pins on the Charger, still Nothing, I'm convinced my Charger is Faulty - Please Help

 

Moderator Edit: Clarified subject

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‎09-25-2020 05:55

‎09-25-2020 05:55

It might be a defective battery rather than the charger. Try going through Fitbit's troubleshooting guide at https://help.fitbit.com/articles/en_US/Help_article/1190.htm 

 

If those tips don't help then, as it says at the end of the guide, it's probably best to contact customer support. If they can't sort it out they can check your warranty status and advise on your options.

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