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Versa won't complete the update

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‎07-21-2021 02:14 - last edited on ‎07-21-2021 04:54 by Fitbit Moderator

‎07-21-2021 02:14 - last edited on ‎07-21-2021 04:54 by Fitbit Moderator

Hi. When I updated I got a big red Cross in a circle on my Versa, and my phone said "Not Working?" with the options to try again or try over Bluetooth. I made sure my fitbit was connected to my WiFi, and tried again over WiFi and Bluetooth. Same thing. Then I noticed on my watch, straight after the big red cross, it said update complete! But my phone still says it hasn't updated. My fitbit is still syncing with my phone. I too don't know where to go from here.

Update - rebooted my phone and Versa and the firmware update has disappeared and current firmware version is showing as 32.72.1.15. Fingers crossed! 

 

Moderator Edit: Clarified subject

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‎07-21-2021 04:55 - edited ‎07-21-2021 04:56

‎07-21-2021 04:55 - edited ‎07-21-2021 04:56

Hi there, @Crazydaze27. Thanks for stopping by in the Community Forums and for taking the time to troubleshoot the issue with your Versa prior to posting here. I'm glad to hear you managed to solve the issue. 🙂 

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

I've moved your post to the Other Versa Smartwatches board for organization purposes.

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎07-21-2021 06:53

‎07-21-2021 06:53

Same thing happened to me.  We'll see!

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