05-10-2021 11:45 - last edited on 05-11-2021 05:27 by MarreFitbit
05-10-2021 11:45 - last edited on 05-11-2021 05:27 by MarreFitbit
Versa will not sync properly. Time is always off by 3-5 min.will not stay charged.have to charge every day.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
05-11-2021 05:30 - edited 03-18-2024 10:02
05-11-2021 05:30 - edited 03-18-2024 10:02
Hi there, @whelan. Welcome to the Community Forums. Thanks for sharing the details about the issues with your Versa.
By any chance, do you use MobileTrack? If so, please note for Android users they can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?
If you have MobileTrack now linked to your Fitbit account you'll need to remove it in order to set up the Versa so it can start syncing again. For instructions, see How do I set up my Fitbit device?
If the syncing difficulties persist after following the above steps, see Why won't my Fitbit device sync?
Regarding the battery, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.
That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-11-2021 01:09
05-11-2021 01:09
The quick drain can be a problem with the IOS Fitbit App and the work around is to turn off Bluetooth and restart the watch.
To resolve the time difference you will need Bluetooth on and get it to sync, after restarting the watch.
Once you have the time right disable the Bluetooth till you need it again or the App is fixed.
Author | ch, passion for improvement.
05-11-2021 05:30 - edited 03-18-2024 10:02
05-11-2021 05:30 - edited 03-18-2024 10:02
Hi there, @whelan. Welcome to the Community Forums. Thanks for sharing the details about the issues with your Versa.
By any chance, do you use MobileTrack? If so, please note for Android users they can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?
If you have MobileTrack now linked to your Fitbit account you'll need to remove it in order to set up the Versa so it can start syncing again. For instructions, see How do I set up my Fitbit device?
If the syncing difficulties persist after following the above steps, see Why won't my Fitbit device sync?
Regarding the battery, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.
That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...