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Versa won't hold a charge

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‎09-02-2018 03:56 - last edited on ‎09-03-2018 04:59 by Moderator Alum

‎09-02-2018 03:56 - last edited on ‎09-03-2018 04:59 by Moderator Alum

I purchased a Versa when it was first launched. After about a month, it wouldn’t hold a charge for more than 24 hours. Fitbit was amazing and replaced it for me. This second one now won’t hold a charge at all! It just up and died and I can’t get it to do anything. Such a disappointment in this new model! I’ve been a Fitbit user for years! This is not an acceptable issue to have to deal with with such an expensive product. I wish I never switched.

 

 

Moderator edit: subject for clarity

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‎09-02-2018 09:06

‎09-02-2018 09:06

Hello @Darkdragonl

Give Fitbit a call back, they will make it right. Also, make sure your using the correct charging method. I like to charge my off of my laptop. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎09-03-2018 05:01 - last edited on ‎11-08-2025 08:10 by Fitbit Moderator

‎09-03-2018 05:01 - last edited on ‎11-08-2025 08:10 by Fitbit Moderator

Hey @Darkdragonl, it's great to welcome you and @ACG thanks for the input.

If you are having issues with your watch holding a charge, I recommend taking a look at this post and follow the instructions provide there.

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-02-2020 01:35

‎02-02-2020 01:35

I can’t find a place where I’m supposed to post anything because this thing is such a piece of **ahem**. I have been dealing with this for over two hours. I tried calling customer service and they told me over an hour ago that the way it was 10 minutes. This is the very first verse of brand new out-of-the-box I have ever used and it’s not even working. What a total piece of **ahem** I am beyond pissed off. And I actually tried to make my user name pissed off and a bunch of other people had the same user name so I guess I’m not alone

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