Major screen issue

[maxwatson93]

 Has anyone had an issue where the entire versa screen has come off from the unit, the smart watch has been used correctly following the guidelines however when it was used in the pool (cold water) for the first time the whole unit died.

[SteveH]

This is not the first post I have seen reporting this issue. The usual recommendation is to contact customer support via contact.fitbit.com They can check your warranty status and advise on your options.

[maxwatson93]

Thanks for that, i am having difficulty navigating the fitbit website in finiding technical support from fitbit itself, can you help me here please

[SteveH]

If you use the link in my previous post you'll get to the main contact page for fitbit's customer support where you'll have options for phone, email, web chat etc

Note that the phone and web chat will only be shown when there are people available. If they are not listed then try later.

[maxwatson93]

Much appreciated,

I'll try tomorrow