07-11-2019
08:00
- last edited on
07-15-2019
10:26
by
AlejandraFitbit
07-11-2019
08:00
- last edited on
07-15-2019
10:26
by
AlejandraFitbit
I have been trying to update my Versa for about 4 months. I have called the help desk a couple of times and still was not able to complete this task. Now my Versa will not stay charged no more than 6 hours a day. I have cut off all access that would drain my battery and still I am not able to get any results. Please help. It has been a pleasure to have a Fitbit, but my Versa has become a burden.
Moderator edit: subject for clarity
07-15-2019 10:30
07-15-2019 10:30
A warm welcome to the Community @Cdjones72.
Thanks for troubleshooting this battery issue. Let's try one more time to update your Fitbit by following the instructions provided in the help article: Why can't I update my Fitbit device?. After this process, test the unit and check if the battery stills draining.
Also, I recommend verifying if your phone is a compatible mobile device by checking the article: Which phones and tablets can I use with my Fitbit watch or tracker?.
I hope to hear from you soon.