09-09-2020
18:41
- last edited on
09-17-2020
06:18
by
JuanJoFitbit
09-09-2020
18:41
- last edited on
09-17-2020
06:18
by
JuanJoFitbit
Route mapping is all wonky. I have rebooted everything, even tried turning off Wi Fi, but Versa is not mapping properly.
Moderator edit: updated subject for clarity
09-17-2020 06:16
09-17-2020 06:16
Hi @LindaKayS, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it's not providing accurate GPS maps. By the way, thank you for troubleshooting this issue before contacting our forums.
I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data. After this, check out this help page, which explains how the GPS feature works on your Fitbit device.
Finally, monitor your watch and see if the issue gets fixed.
Keep me posted on the outcome.