Versa won't pair to Android phone

[bibliobadger]

In my troubleshooting being unable to sync my Versa with the app, I unpaired it and now it won't reconnect at all and after just a few seconds the app says that pairing times out. 

I've restarted my Versa, restarted my phone, restarted Bluetooth, reinstalled the Fitbit app, etc etc., and even followed the Android 9.0 suggestions even though I'm running 8.0 and my settings say there are no updates available. 

Super frustrating! 

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @bibliobadger.

Thanks for sharing all of the steps that you have tried to get your Versa to pair to your Android phone. Let me help you figure out what is going on.

The first thing I'd like to recommend is that you try to restart the connection between the two from scratch. This can be done with the following steps:

1. Go into your phone's Bluetooth settings.
2. Once there, look for all Fitbit devices that show up as paired.
3. Remove all of them from the paired devices list.
4. Restart your phone.
5. Run the set up again as if you were using a replacement Fitbit. 

That will help if the Versa has bonded with your phone and then the connection was corrupted in some way. 

Keep me posted on how it goes or if there are any questions.

[CCarson35]

I am also currently having this issue.  Nothing is helping! Uggghhh!

[LJB10]

I'm  having the same problem, and I've done everything to! It worked fine earlier 😡

[bibliobadger]

Yup it won't even pair with my phone anymore. I also talked to support via
Twitter and they basically said it sucks to be me and there's no way to
make it work with my phone.

Please excuse any typos, this message was sent from my mobile device.

Moderator edit: personal info removed

[LJB10]

I eventually got mine to work,  by resetting my Fitbit (again) and reinstalling everything as new. I have a Samsung s10 so a new phone I don't think its anyones phones fault I think its a Fitbit problem!  It wouldn't even work with my tablet. I really hope you get it sorted soon! 🤞

[LanuzaFitbit]

Hello @LJB10 and @bibliobadger. Welcome to the Forums @CCarson35.

Thank you all for sharing your experience and troubleshooting the situation.

I'd like to ask you all some questions:

• What phone are you using?
• What Android version is your phone running?
• What Fitbit are you trying to pair to your account?

I look forward to your replies.

[LJB10]

Samsung S10

Latest android version what ever that is.

Fitbit versa 👍

[LanuzaFitbit]

Hello @LJB10.

I apologize for the delay in my response. Thanks for taking the time to reach out with those details.

This might be happening because the S10 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Maybe you could also support this suggestion to add the S10 to the list. You can comment and vote on the idea to show your support. Be sure to read the FAQ to better understand how that board works. 

Let me know if you have any further questions.

[moelle]

I'm having same problem on a galaxy S8 that was fine for a week. I have to obliterate all the customization on my versa just to get them to communicate again? You can't just re pair? Does this happen a lot? If so I'm just returning the versa. This is only my second week with the watch and that's pretty cumbersome. Please tell me I am missing something. 

[LanuzaFitbit]

Hello @moelle.

Thanks for sharing your concerns and questions in regards to what you have experienced.

It is important to note that syncing issues are not something that are expected to happen regularly, but they can definitely present themselves. In my first post I suggested severing the connection and starting again from scratch because the original poster had already tried to troubleshoot on their own. 

If you have not, please try going through the steps listed in this help article first. They will help your Fitbit sync again without having to do as I indicated above. 

Please keep me posted on how it goes or if there are any other questions.

[WOOSTER67]

How do they expect us as consumers

Buy the products that they won't help ya fix..WTF!!!

---

@bibliobadger wrote:
Yup it won't even pair with my phone anymore. I also talked to support via
Twitter and they basically said it sucks to be me and there's no way to
make it work with my phone.

Please excuse any typos, this message was sent from my mobile device.

---

Moderator edit: personal info removed

[Dgraham666]

I have a galaxy 8 and a versa, ive done all suggestions repeatedly since my  phone updated new updates. Nothing is working and i tried to go and deleted paired devices with my bluetooth and it will not let delete 

[moelle]

Thanks for your response. I had to add the same Versa as a "new device"
and thankfully it retained my settings.

To make sure I understand, am I correct that there's no way to simply
re-pair a Fitbit in the way you would unpair and re-pair a set of
headphones, for example? Can you explain that process? I consider myself
a very technologically savvy person (my family owns an IT company) and I'm
pretty surprised by the way Fitbits seem to work.

[LanuzaFitbit]

Welcome to the Forums @Dgraham666 and @WOOSTER67. Hello @moelle.

Thanks for sharing your feedback and experience on the situation.

@moelle You can run the set up again directly on the Fitbit app without having to access the phone's Bluetooth settings. Basically the Fitbit pairs with your account directly through the Fitbit app and not to the phone itself. I hope this clarifies the situation.

@Dgraham666 Could you please elaborate on how they will not delete from the Bluetooth settings? What exactly happens if you try to delete it? Also, please let me know what Android version is your S8 running. 

I look forward to your reply. Let me know if there is anything else I can help out with.

[bibliobadger]

1. Moto Z Force Droid

2. Android 8.0

3. Versa

Worked for about 6mo starting in July 2018 when I got it then stopped syncing for no reason. Now as of tonight it won't sync via Bluetooth at all to go either my phone or my windows 7 laptop that was my back up.

What's the return policy? I'm about done with Fitbit as a whole. Customer service has been a joke.

[LanuzaFitbit]

Hello @bibliobadger.

Thanks for sharing those details!

To answer your question about the return policy, you can click here to read more about it. 

Having said that, in this case it might be happening because the Moto Z Force is not a supported device, similar to what I mentioned above with the S10. 

Please let me know if there are any other questions I can help you with.

[Tee120]

Same problem. It worked fine, more or less, for one year. Then it stopped syncing. And does not keep correct time. Now, it is not even detected by any device. I've tried a Motorola phone, a Samsung phone, iPod touch, AND windows 10 desktop. WHAT is the solution?

[trailbunny]

I have been a Fitbit user from day 1.I wasted 2.5 hrs trying to get my new Versa 2 to pair with my LG X Venture but it never did. My Versa was paired, lost the ability to receive incoming messages, then I accidently ran over it with the mower...hence the new Versa 2. Reading thru numerous forum messages I finally found one other person with the same phone, post that it is not capatible with the new phone. I quit....took it back & now have a Callie 3Plus Hybrid and was up and running in less that 5 minutes woth Zero problems. I am sad that I have to leave all my Fitbit friends behind now, but changing to another new compatible phone is just out of the questions since i just got this one a few months ago. I wish all of you the best. Maybe someday I will return.

[anjanette880]

I have a versa that used to pair just fine with my pixel 3xl. Now, it loses connectivity all the time. I don't get notifications and I have to restart my phone to get it to pair. I tried everything mentioned here and it still won't pair for longer than an hour or two and now, even when it's paired for that hour, I don't get any notifications to the watch. I'm a teacher and I need to be able to discretely see my messages in case there is an emergency text about a lock down or something like that. Having those messages come to my wrist was perfect, but now I'm afraid I'm going to miss them.