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Versa won't pair

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‎09-13-2018 06:11 - last edited on ‎09-14-2018 04:54 by Moderator Alum

‎09-13-2018 06:11 - last edited on ‎09-14-2018 04:54 by Moderator Alum

I had some troubles syncing recently and was having buggy clock face issues. I performed a factory reset and now my Versa won't pair. My phone finds the device but can't connect. I've tried every troubleshooting solution and am at my wits end. I currently have quite an expensive paperweight sitting on my wrist!

 

 

Moderator edit: subject for clarity

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‎09-14-2018 04:56 - last edited on ‎09-10-2025 17:23 by Fitbit Moderator

‎09-14-2018 04:56 - last edited on ‎09-10-2025 17:23 by Fitbit Moderator

Welcome to the Forums @Lalderman13.

I appreciate all the efforts in trying to fix this and would like to know if you keep having problems pairing your watch? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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