Versa wireless earbuds issue

[Lilas2018]

Hi,

Hope someone can help me. I bought Samsung Gear Iconx 2018 wireless earbuds to go with my Fitbit Versa. However, the Fitbit Versa won't play my music correctly. The music keep bugging and chopping continuously. Big disappointment with the Fitbit watch.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Lilas2018, a warm welcome to the Community.

If you are having issues with your headphones, I recommend trying the following steps: 

• Restart your Versa
• Try to set your Bluetooth earbuds again with your Versa
• Try putting the watch preferably the same side as the receiver on the earbuds

Let me know how it goes! 

[Lilas2018]

Hi Alejandra, 

Thank you for your help. However, I tried all of your steps, but it doesnt fix the problem. I still having trouble playing my music without bugs.

[AlejandraFitbit]

Thanks for the update @Lilas2018.

Since the instructions provided didn't work, I suggest check the help article Why can't I control music on my phone with my Fitbit device? and follow the instructions provide there.

Keep me posted.