help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't respond

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-19-2019 15:28 - last edited on ‎12-20-2019 10:19 by Fitbit Moderator

‎12-19-2019 15:28 - last edited on ‎12-20-2019 10:19 by Fitbit Moderator

My versa has become unresponsive via the screen and the buttons I've tried all the "useful tips" available online but it's still not working properly, has anyone had the same problem and can recommend a solution?

Thanks x

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-20-2019 07:42

‎12-20-2019 07:42

Contact Customer Support.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎12-20-2019 07:42

‎12-20-2019 07:42

Contact Customer Support.

Best Answer
0 Votes

‎12-20-2019 10:23 - edited ‎12-20-2019 10:23

In response to SunsetRunner

‎12-20-2019 10:23 - edited ‎12-20-2019 10:23

Hi there @Stacey_1109, welcome to the Community Forums. Thanks for the details provided about your Versa's behavior. I appreciate your efforts in troubleshooting your smartwatch prior to contacting us. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Thanks for your help @SunsetRunner.

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes