Versa won't start up

[Krutarths]

My Versa won’t start up and when I charge it, it just displays the FITBIT logo on it and nothing else. I would like a remedy to it ASAP.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Krutarths, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Versa, I understand where your concern is coming from and how you must be feeling. Thanks for the details provided in your post, I'll be glad to help you. 

As per the Fitbit logo on the watch's screen, It seems that your Versa is asking you to pair it again, so I'd suggest doing the following:

• Unpair your Versa from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Give this a go and let me know if you need further assistance. 

[Krutarths]

Thank you for your reply.
But my problem isn’t solved yet.
As I told you before that my Versa is just showing the logo of FITBIT,
neither is itshowing me the battery bar on the left top corner nor the
message “to start the device download fitbit app” on the bottom.
It’s just showing the Fitbit Logo. And I am unable to do anything at all to
the device.
I tried clicking the back and the bottom buttons together in order to
restart the device but it just blacks out for some time and again the
FITBIT logo appears.
I hope to get a response soon.

[MarreFitbit]

Hi there @Krutarths, thanks for getting back and for the update. 

Please try restarting your watch once again by following these steps. Then, move forward to following the steps I suggested here. Don't worry if after the restart you keep seeing the Fitbit Logo, just try every step I posted and let me know if you're able to setup your Versa.

Hope to hear from you soon, keep me in the loop. 

[Krutarths]

As I told you before, I am unable to restart the Versa. Please help me out
here. Still the Fitbit logo is on the device.

[MarreFitbit]

Hi there @Krutarths, I understand where your concern is coming from. 

At this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know how it goes, I'll be around. 

[Krutarths]

I you said, I pressed all the three buttons until the logo disappeared and
then I released the bottom button and kept holding the back and the top
right button. But it didn’t vibrate for almost a minute until I released
those buttons too.
Now the screen is blacked out.
What should I do?
Help me out

[MarreFitbit]

Hi there @Krutarths, thanks for the details shared. 

If the screen is now blank after the factory reset, please follow the steps I shared here. Your watch seems to be no longer paired to your Fitbit app but still to your phone's Bluetooth settings. So after the restart, try removing the watch from the phone's as I recommended in that post and then continue with the steps listed.

Keep me posted. 

[Krutarths]

I already unpaired it from my phone’s Bluetooth.

[Krutarths]

Again as I charged the Versa..The FITBIT logo appeared as before.😩.This is really frustrating.

I want to use my device ASAP.

Help me out here.

[MarreFitbit]

Hi there @Krutarths, I'm sorry to hear none of the steps worked. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 

[Krutarths]

Still Haven’t heard from you...It’s been 4 days...I want to use my device. Help me out if you can.