10-08-2020
23:55
- last edited on
10-09-2020
11:23
by
MarreFitbit
10-08-2020
23:55
- last edited on
10-09-2020
11:23
by
MarreFitbit
My Versa won’t start up and when I charge it, it just displays the FITBIT logo on it and nothing else. I would like a remedy to it ASAP.
Moderator Edit: Clarified subject
10-09-2020 11:26
10-09-2020 11:26
Hi there @Krutarths, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Versa, I understand where your concern is coming from and how you must be feeling. Thanks for the details provided in your post, I'll be glad to help you.
As per the Fitbit logo on the watch's screen, It seems that your Versa is asking you to pair it again, so I'd suggest doing the following:
If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?
Give this a go and let me know if you need further assistance.
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10-09-2020 12:14
10-09-2020 12:14
10-09-2020 12:19
10-09-2020 12:19
Hi there @Krutarths, thanks for getting back and for the update.
Please try restarting your watch once again by following these steps. Then, move forward to following the steps I suggested here. Don't worry if after the restart you keep seeing the Fitbit Logo, just try every step I posted and let me know if you're able to setup your Versa.
Hope to hear from you soon, keep me in the loop.
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10-09-2020 12:27
10-09-2020 12:27
10-09-2020 12:30 - edited 10-01-2024 05:39
10-09-2020 12:30 - edited 10-01-2024 05:39
Hi there @Krutarths, I understand where your concern is coming from.
At this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account):
Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Let me know how it goes, I'll be around.
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10-09-2020 12:39
10-09-2020 12:39
10-09-2020 12:43 - edited 10-01-2024 05:39
10-09-2020 12:43 - edited 10-01-2024 05:39
Hi there @Krutarths, thanks for the details shared.
If the screen is now blank after the factory reset, please follow the steps I shared here. Your watch seems to be no longer paired to your Fitbit app but still to your phone's Bluetooth settings. So after the restart, try removing the watch from the phone's as I recommended in that post and then continue with the steps listed.
Keep me posted.
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10-09-2020 12:47
10-09-2020 12:47
10-09-2020 12:54
10-09-2020 12:54
Again as I charged the Versa..The FITBIT logo appeared as before.😩.This is really frustrating.
I want to use my device ASAP.
Help me out here.
10-09-2020 14:09 - edited 10-01-2024 05:39
10-09-2020 14:09 - edited 10-01-2024 05:39
Hi there @Krutarths, I'm sorry to hear none of the steps worked.
Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.
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10-13-2020 11:44
10-13-2020 11:44
Still Haven’t heard from you...It’s been 4 days...I want to use my device. Help me out if you can.