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Versa won't start up

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‎10-13-2020 17:44 - last edited on ‎10-16-2020 07:34 by Fitbit Moderator

‎10-13-2020 17:44 - last edited on ‎10-16-2020 07:34 by Fitbit Moderator

Getting different languages and will not come on or sync to phone. But battery shows fully charged.

 

Moderator Edit: Clarified subject

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‎10-16-2020 07:36 - edited ‎10-11-2023 03:16

‎10-16-2020 07:36 - edited ‎10-11-2023 03:16

Hi there @LoriACo, welcome to the Community Forums. I'm sorry to hear about the inconveniences you're having with your Versa. Thanks for making sure your watch is fully charged, I'll be glad to help you. 

As per the Fitbit logo or different languages on the watch's screen, It seems that your Versa is asking you to pair it again, so I'd suggest doing the following:

  • Unpair your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

I've moved your post to Other Versa Smartwatches for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-16-2020 07:36 - edited ‎10-11-2023 03:16

‎10-16-2020 07:36 - edited ‎10-11-2023 03:16

Hi there @LoriACo, welcome to the Community Forums. I'm sorry to hear about the inconveniences you're having with your Versa. Thanks for making sure your watch is fully charged, I'll be glad to help you. 

As per the Fitbit logo or different languages on the watch's screen, It seems that your Versa is asking you to pair it again, so I'd suggest doing the following:

  • Unpair your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

I've moved your post to Other Versa Smartwatches for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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