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Versa won't swipe or sync after Firmware update

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‎12-09-2019 08:18

‎12-09-2019 08:18

Hi all,

I had a firmware update for my Versa last Thursday, the 5th, since then it won't sync with the app and rarely will swipe. I chatted with customer service and everything they suggested didn't work. The only suggestion they gave me was to get a new phone!! (Mine is an older phone). I've had the watch since August and it's worked perfectly fine until this update. The only time the watch will sync is if the battery goes down to 0%, then it will sync after it's charged, otherwise, it won't. Has anyone else had this happen? I don't know if the problem is with the watch or my phone.

 

Thanks!

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‎12-09-2019 11:01

‎12-09-2019 11:01

@CathyLeigh Which Versa is it? Do you have a wifi set up for it? If yes, please remove wifi network from fitbit mobile app, reboot your phone and the tracker and see if it helps. By it doesn't swipe do you mean, it's laggy? You may have to factory reset it.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎12-09-2019 13:31

In response to Marrrmaduke

‎12-09-2019 13:31

I have a regular Versa (not the 2 or the lite).  The swiping is intermittent - sometimes it will swipe (up and to the side), sometimes it swipes part way and then freezes, and sometimes it won't swipe at all. When I spoke with customer service, she said my phone isn't on the compatible list (I have a Samsung Galaxy J7) so that's why it doesn't work - but I've had the Versa since August and it's worked just fine until this last update. So I'm not sure if it's the watch or my phone.

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‎12-12-2019 12:54

‎12-12-2019 12:54

I have an issue with my versa not responding to touch after the December 2019 update.  It sounds similar.  The watch will not swipe sideways.  Sometimes it will swipe up and down.  Once it froze in the middle of the swipe as the apps were sliding on to the screen.

 

This problem is with watch basic function.  This has nothing to do with the phone model.  The phone is  not involved in the touch operation of the watch.

 

I have reset the watch.  This resolves the problem about half of the time.  The problem usually goes away on its own.  The problem most often occurs in the morning.  I have noticed that I am unable to silence my alarm in the morning from the touch screen.

 

I will contact support when I have some free time.

 

 

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