Versa won't sync with Android phone

[MichBoye]

I just bought the Versa lite on Apr 18 2019, and up until a few days ago it was working well.  Ever since the app updated, the Versa doesn't stay synced with my android phone.  Judging buy the app reviews, I'm not the only one having this issue.  I may be taking the Versa back for a refund.  I'm not happy with it now.

[Rich_Laue]

Try clearing the Fitbit app cache phone settings,  apps,  Fitbit,  storage,  clear cache. 

However anytime an app update fails to work properly, i remove the app from the phone and install a fresh,  not updated,  version. 

[MichBoye]

I have tried that already. And uninstalled the app and reinstalled it. Multiple times. Also, unpaired and did a factory reset on the Fitbit. Didn't help. The app needs to be improved.

Sent from my iPad

[Rich_Laue]

@MichBoye  do you have an android phone? I see that your posting from an iOS device?

[MichBoye]

Yes, I have an android phone.  And that's what I'm trying to sync the Fitbit to