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Versa won't sync with Android phone

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‎04-27-2019 10:00

‎04-27-2019 10:00

I just bought the Versa lite on Apr 18 2019, and up until a few days ago it was working well.  Ever since the app updated, the Versa doesn't stay synced with my android phone.  Judging buy the app reviews, I'm not the only one having this issue.  I may be taking the Versa back for a refund.  I'm not happy with it now.

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‎04-27-2019 11:37 - edited ‎04-27-2019 11:38

‎04-27-2019 11:37 - edited ‎04-27-2019 11:38

Try clearing the Fitbit app cache phone settings,  apps,  Fitbit,  storage,  clear cache. 

 

However anytime an app update fails to work properly, i remove the app from the phone and install a fresh,  not updated,  version. 

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‎04-27-2019 15:17

In response to Rich_Laue

‎04-27-2019 15:17

I have tried that already. And uninstalled the app and reinstalled it. Multiple times. Also, unpaired and did a factory reset on the Fitbit. Didn't help. The app needs to be improved.

Sent from my iPad
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‎04-27-2019 23:13

In response to MichBoye

‎04-27-2019 23:13

@MichBoye  do you have an android phone? I see that your posting from an iOS device?

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‎04-28-2019 02:19

In response to Rich_Laue

‎04-28-2019 02:19

Yes, I have an android phone.  And that's what I'm trying to sync the Fitbit to 

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