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Versa won't sync with App

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‎08-12-2018 20:54

‎08-12-2018 20:54

Versa won't sync with app, so unable to track daily activities, calories, etc. Worked fine yesterday. Have turned bluetooth on and off, rebooted phone. Any advice? 

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‎08-12-2018 21:47

‎08-12-2018 21:47

@SneddyGirl what phone are you using?

 

Here is my favourite 'fix' (because it works for me!) Let us know how you go 

Restart your tracker at least three times in a row.
http://help.fitbit.com/articles/en_US/Help_article/1186
Then go to Bluetooth Settings on your phone and unpair the tracker, turn off bluetooth and restart your phone. Turn bluetooth back on and try syncing again, making sure there are NO other bluetooth devices within range, or they are switched off.

If it is still not working, have a read of the Help Article below and work through all the checks and suggestions.
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=Search&pn=1

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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