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Versa won't sync with my new Note 10+

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‎09-30-2019 18:10

‎09-30-2019 18:10

Does anyone know why Iam having so much trouble? It sync's one minute then won't for the next 12 hours.The app freezes.I have just updated from Note 8 and had no problems.Help I can't use my fitbit

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4 REPLIES 4

‎10-01-2019 02:04

‎10-01-2019 02:04

Hi @sueL-T Unfortunately that phone is not on the Supported Devices List. All you can do is try all the suggestions in THIS Help Article on syncing

Community Council Member

Helen | Western Australia

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Best Answer

‎10-01-2019 10:15

In response to NellyG

‎10-01-2019 10:15

@sueL-T welcome to our Fitbit Community! welcome to our Fitbit Community! As my friend @NellyG mentioned, I'm afraid that your device is not listed in the supported devices list that she shared.

 

However, I'd like you to give your vote to this Feature Suggestion which requests compatibility of the Galaxy Note 10+. The more votes this request gets, the more chances it will have to be reviewed by our engineers.

 

I appreciate your patience and understanding with this.

 

I'll be around if any questions arise.

JuanJo | Community Moderator

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‎10-01-2019 14:30

In response to JuanJoFitbit

‎10-01-2019 14:30

I would appreciate this getting fixed.I just don't trust my versa anymore and I loved it.

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‎10-01-2019 16:17

In response to sueL-T

‎10-01-2019 16:17

Hi, A word of hope . I have a versa 2 that links to my note 10 plus. The only feature not working is Amazon link. I found that the versa need a long list of permissions. Good luck.

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