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Versa won't sync with phone

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‎01-12-2020 01:30 - last edited on ‎01-13-2020 06:35 by Fitbit Moderator

‎01-12-2020 01:30 - last edited on ‎01-13-2020 06:35 by Fitbit Moderator

The worst gift in my life is a smartwatch Fitbit Versa, i spent more than ten day trying to fix and is impossible, never connect via Bluetooth and Wi-Fi, and the time is impossible to adjust it.

 

 

Moderator edit: updated subject for clarity

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‎01-13-2020 06:33

‎01-13-2020 06:33

@Elarpe, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not connecting with your phone and the time can't be adjusted. I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I would like to know what is the brand and model of your phone.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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