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Versa won't sync

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‎02-14-2019 14:22 - last edited on ‎02-15-2019 07:34 by Moderator Alum

‎02-14-2019 14:22 - last edited on ‎02-15-2019 07:34 by Moderator Alum

Versa won't sync!  Tried uninstalling and reinstalling app then reset watch.  Can't get emails

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎02-14-2019 18:44

‎02-14-2019 18:44

I'm suddenly having this same issue. It started with the Connected GPS not working on my past few runs, now it is not syncing with my phone at all. 

 

I'm a little scared to do the factory reset and unpair from my phone, fearing that it will only make it worse!

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‎02-15-2019 07:35 - last edited on ‎11-07-2025 10:38 by Fitbit Moderator

‎02-15-2019 07:35 - last edited on ‎11-07-2025 10:38 by Fitbit Moderator

Welcome to the Community @Kbaronio and @SunsetRunner it's great to see you around.

I appreciate all the efforts in trying to fix this syncing issue by yourselves. I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-16-2019 14:31

In response to SunsetRunner

‎02-16-2019 14:31

I called Fitbit directly and they talked me through. It was a Bluetooth
non synch with my new phone somehow.
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