Versa won't sync

[Katrew47]

Ive had my versa since April, it worked brilliantly with my phone, I had no problems. However I've just noticed that my versa has not synced with my phone since August! I've tried unpair and repairing, turning the Bluetooth off and on, deleting the fitbit app and reinstalling, I've shutdown my versa. I've even removed my versa from my fitbit account, but now it won't link to my account, my phone picks up my versa in the scan but afte I put in the 4 digit code from my versa screen it will not connect. 

[Marrrmaduke]

@Katrew47 Phone model and OS? Have you tried removing Versa from your phone's Bluetooth settings, then rebooting both phone and Versa, and setting up the tracker again?

[JuanJoFitbit · Accepted solution]

@Katrew47 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't connect with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

In addition to the information that requested and shared my friend @Marrrmaduke, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep @Marrrmaduke and me posted! 😀